CISA DOMAIN 4: INFORMATION SYSTEMS OPERATIONS, MAINTENANCE AND SERVICE MANAGEMENT

  • Trainers
  • Lucy Mawutor Dzoagbe |
  • Yao Agbley |
  • Kobina Nkum Akwa |
 
Information systems operations and business resilience are important to provide assurance to users as well as management that the expected level of service will be delivered. Service level expectations are derived from the organization’s business objectives. IT service delivery includes IS operations, IT services and management of IS and the groups responsible for supporting them. Disruptions are also an often unavoidable factor of doing business. Preparation is key to being able to continue business operations while protecting people, assets and reputation. Employing business resiliency tactics helps organizations address these issues and limit the impact

Course Information

Objectives

Topics

Methodolody

Resources

Coaches

Lucy Mawutor Dzoagbe

Lucy Mawutor Dzoagbe

Yao Agbley

Yao Agbley

Kobina Nkum Akwa

Kobina Nkum Akwa